Our support team can’t update your billing information once an order has been placed. We recommend canceling your order and placing another one with the correct billing address. To cancel your order, contact us with your 4-5 digit order number.
How do I update my billing address?
How can I update my shipping address?
Contact us with your 4-5 digit order number and your new shipping address. As long as your order has not been shipped, we can update the shipping address for you.
I haven’t received a tracking number for my order. How do I check my order status?
Once your order has shipped, tracking information will be sent to the email address provided during checkout. If you're unsure about the shipping date, please refer to the order page for specific shipping details.
I pre-ordered an item but haven’t received it yet. Where can I find updates on pre-orders?
Check the pre-order item page for shipping dates. If your order still hasn’t shipped after this date, check our social media and any newsletters you may have received from us for updates.
I forgot to add a custom tag to my item. Do I have to cancel my order to fix it?
You do not need to cancel your order. However, we can only add customizations to your order before production begins. Please contact us with your 4-5 digit order number and desired tag, we’ll be happy to add it to your order before shipping.
I ordered my vHoodie a while ago, when should I expect it to arrive?
All Agent Ink shirts and vHoodies require 15-20 business days to produce. You will receive tracking information once your order has shipped. For more details on Agent Ink’s shipping process, please refer to our Shipping & Returns Policy.
Where can I find sizing information on wearable merch?
Basic size charts are listed under the item’s description, but you can also find our sizing guide with detailed measuring instructions on our Sizing Chart page.
I’ve missed updates on the merch I want. Is there any easy way to stay informed?
Sign up for Agent Ink’s newsletter for emailed updates on merch or you can sign up to have Agent Ink send text notifications straight to your phone.
Why did my parcel delivery carrier change?
After your package is shipped by Agent Ink through our national carrier, it becomes the carrier's responsibility to ensure delivery.
For international shipments, your package will be transferred to the respective carrier in your region. If you are unable to track your shipment or are experiencing any other difficulties, please reach out to your local carrier for assistance.