Shipping & Returns

 OUR GOAL 

Our goal is to offer you the best shipping options, no matter where you live. We deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

 PRODUCTION TIME 

ORDER VERIFICATION — PRINTING — QUALITY CHECK — PACKAGING

All orders are sent to our print shops within 24 hours of the order being placed. The production process takes 1-4 weeks dependent upon apparel type, order quantity, & our queue volume.

Basic Apparel (Screen Print): 2-7 days
Pro Apparel (Sublimation): 10-16 days
Mousepads (Sublimation): 3-5 weeks

 SHIPPING TIME 

This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items typically take between 3-4 days to arrive at their U.S. destination, but can take longer from time to time. International orders take 7-21 days on average, but can take longer.

*All orders have a tracking number once shipped. Tracking numbers are sent via email.*

 

 RETURN/REFUND POLICY 

Because all of our products are custom made to order, we are unable to offer refunds. If there is an issue with your product, please contact us via our contact page & we will be in touch!

 

 CUSTOM DUTIES & IMPORT TAXES 

Agent Inq currently has 1 fulfillment center based in the United States. We are currently working on opening an EU center, but this is still in the works. This being said, all packages are currently shipped via the U.S.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Import charges can vary widely making it difficult to calculate and/or collect these fees. Due to this, the buyer is held responsible for any fees imposed at this time.