SHIPPING & RETURNS
UNPARALLELED TURNAROUND TIMES OFFERED WORLDWIDE.
PRODUCTION
ORDER VERIFICATION — PRINTING — QUALITY CHECK — PACKAGING
BASIC APPAREL (SCREEN PRINT): 1-4 DAYS
PRO APPAREL (SUBLIMATION): 10-15 DAYS
MOUSE MAT (SUBLIMATION): 3-5 WEEKS
SHIPPING
THIS REFERS TO THE TIME IT TAKES FOR ITEMS TO BE SHIPPED FROM OUR FACILITY TO THE DESTINATION.
U.S DESTINATIONS: 3-5 BUSINESS DAYS
INTERNATIONAL: 7-15 BUSINESS DAYS
RETURN/REFUND POLICY
We have taken the vow of the 100% satisfaction guarantee. This means that if you receive a product that is defective or incorrect according to your order, we will reship your product free of charge.
NOTE: BECAUSE ALL OF OUR PRODUCTS ARE CUSTOM MADE TO ORDER, WE ARE UNABLE TO OFFER REFUNDS FOR ANY PREFERENCE BASED ISSUES (EX. "I DON'T LIKE THE COLOR"). IF THERE IS A PHYSICAL DEFECT OR ISSUE WITH YOUR PRODUCT, PLEASE CONTACT US VIA OUR CONTACT PAGE & WE WILL BE IN TOUCH TO DETERMINE THE BEST SOLUTION TO ENSURE YOU ARE SATISFIED AND TAKEN CARE OF.
ALL SALES FINAL.
ORDERING FROM OUTSIDE THE STATES?
PLEASE READ THE FOLLOWING.
CUSTOM DUTIES & IMPORT TAXES
AGENT INK APPAREL HAS FULFILLMENT CENTERS ACROSS THE GLOBE, BUT UNDER CERTAIN CIRCUMSTANCE, WILL OCCASIONALLY SHIP INTERNATIONAL ORDERS FROM THE U.S.
WHEN A PACKAGE IS SHIPPED INTERNATIONALLY, IT MAY BE SUBJECT TO IMPORT TAXES, CUSTOM DUTIES, AND/OR FEES IMPOSED BY THE DESTINATION COUNTRY. THIS IS OUT OF OUR CONTROL, AND WILL TYPICALLY BE DUE ONCE THEY ARRIVE IN THE COUNTRY OF DESTINATION BUT BEFORE THE GOODS CAN BE DELIVERED.
IMPORT CHARGES VARY WIDELY MAKING IT EXTREMELY DIFFICULT TO CALCULATE AND/OR COLLECT BEFORE THE ORDER IS SHIPPED. DUE TO THIS, THE BUYER IS HELD RESPONSIBLE FOR ANY FEES IMPOSED AT THIS TIME.
STREETWEAR
Specifically curated for influencers, content creators, and lifestyle brands seeking an aesthetic driven, premium solution to online merchandising.
ESPORTS
Designed for independent esports startups, this is a great choice for amateur and independent teams seeking a comprehensive apparel solution.
Pro
Developed for collegiate & professional esports teams, this package is the ultimate solution for your team or brand.
"With each store you receive a personal designer that will work with you hand-in-hand to develop the perfect apparel line for your brand."